S Nagakanni drove home a brand new Perodua Bezza 1.3X on Oct 17 last year in Segamat, Johor. Less than eight hours later, the car would not start.

The furious 31-year-old clerk is now demanding a black-and-white guarantee from the national automotive firm, which has offered to repurchase her car.

According to Nagakanni, Perodua’s solution is for her to...