The words "you deserved it" from the Yang di-Pertuan Agong Sultan Abdullah Sultan Ahmad Shah put a smile on the face of R Yogeswary - the security guard at the Raja Permaisuri Bainun Hospital in Ipoh, who recently went viral for her courteousness.

Sultan Abdullah conveyed the message personally to Yogeswary, 44, after she received the Pingat Pangkuan Negara (PPN) during the investiture ceremony at Istana Negara yesterday...