The Immigration Department is taking several proactive measures to overcome the issue of serious congestion over passport-related matters. They include increasing the number of working days (on Saturdays and Sundays), especially at passport issuing offices which are experiencing significant congestion.

Home Minister Saifuddin Nasution Ismail said there are 20 passport offices facing high congestion, namely nine in the Federal Territory and Selangor, Johor (five), Perak (three) and one each in Malacca, Penang and Kedah.

He said RM10 million...