The issue of poor internet access, often experienced by Unifi customers, is most likely due to the set-up of the service at home, said Telekom Malaysia (TM) head of Customer Experience, Lolita Mohamed Suffian.

Lolita said it could be either the location of broadband devices in the homes, or WiFi dead zones due to the layout of the house, or the number and types of devices connected to the WiFi...