The implementation of the action plan under the National Courier Accelerator Plan (Pakej) will see more independent collection and delivery centres (Pudo) in an effort to improve postal and courier services, in turn creating first-class service to Malaysian consumers.

Communications and Multimedia Minister Saifuddin Abdullah said the action plan also involved asset sharing between courier companies, revision of operating licence conditions, more economical delivery vehicles, notification and compliance with delivery period charters as well as insurance offers and premium services.

“To ensure all these action plans can be...