Trust deficit towards agencies tasked with addressing the Covid-19 pandemic has emerged as one of the challenges in the implementation of effective communication initiatives, leading to some people to defy standard operating procedures (SOPs) and government instructions.

An analysis has found that there is trust deficit among some people, causing them to question data provided by the Ministry of Health and action taken by the National Security Council (MKN), besides being angry, sarcastic and cynical as well as making political statements.