The Federation of Malaysian Consumer Associations (Fomca) has called on Tenaga Nasional (TNB) to "buck up" on its complaints and enquiries services to assist consumers who are confused over new billings and trying to seek clarification.

Fomca said due to the impact of the movement control order (MCO) that has been in place since March 18 to combat the Covid-19 outbreak, meter readers were not allowed to take meter readings, prompting TNB to charge consumers estimated bills which are calculated based on the consumers’ electricity bills from the last three months.