A septuagenarian who applied for citizenship four years ago is frustrated that the National Registration Department renewed her red identification card instead.

Letchumie Sinnan, 74, first applied for citizenship about 20 years ago and has since made over 30 visits to the NRD. Her latest attempt to secure a Mykad four years ago was her fifth try.

"I have a red IC (for permanent residents). I applied for citizenship (and the Mykad) but to this day, it hasn’t been approved," she said...