LETTER | Recently, Communication and Multimedia Minister Gobind Singh Deo highlighted a number of issues faced by our customers. We would like to take the opportunity to clarify the matters raised by minister and to also respond to our valued customers.

We would like to thank Gobind for bringing the issues faced by our valued customers to our attention. Rest assured TM is always listening to our customers and to our stakeholders, and have been responding both individually on social media as well as via several media statements, the latest being on Oct 16 where details of our plans and progress were provided.

We have continuously been in touch with our Streamyx customers also via EDMs, calls and SMS messages to inform them of the free upgrades, especially of Streamyx customers in unifi areas, and for those not in unifi areas, upgrades up to 8mpbs or wireless broadband LTE 4G solutions.

We have also explained on the limitations of the current copper network and in this respect have been in ongoing engagement with government, ministry, regulator and other stakeholders on how to solve the legacy copper issues affecting Streamyx customers together.

TM appreciates the patience and understanding of all our customers as some of these issues need a longer-term solution and have implications that need to be solved at an industry and national level.

Lastly, we will continue to ensure that customers and stakeholders are informed of the progress being made on a regular basis whether on social media, media and via direct engagements.

The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini.