Malaysia Airlines experienced flight disruptions these past few days due to the severe weather which saw several flights diverted. This included flight MH741 on Dec 12, 2015 from Yangon to Kuala Lumpur which was diverted to Langkawi. In our efforts to get passengers to the intended destination as quickly and safely as possible, diverted passengers of MH741 were reallocated onto a domestic flight to Kuala Lumpur.
Procedures were in place to ensure that the domestic flight arrived through the international gate but unfortunately a miscommunication led to international passengers arriving at the domestic gate.
These passengers were assisted by Malaysia Airports’ security personnel and together with Malaysia Airlines’ ground staff, both parties ensured all the international passengers’ passports were processed at the immigration checkpoint.
Safety and security are of utmost importance to Malaysia Airlines and it continues to endeavour to meet all Customs, Immigration and Quarantine (CIQ) requirements at all times.
