I refer to the letter Poor governance took my dad away and I can share the writer's sadness and frustration over the way things are managed in our country.

I am so sorry for what he had and still has to go through with the pain everyday. If only those guys would spend more time doing what's right for the nation rather than immersing themselves totally in playing politics, we the rakyat would not have to suffer unnecessary for their selfish indifference.

These people who sit on top should be ashamed of themselves, really.

I lost my dear mom three years ago in a public hospital and until today, I still cannot accept the way how things went so wrong. My mom had been in and out of this hospital for one year but her condition still deteriorated.

Every time we admitted her, the doctor would take some blood sample to check her condition. In total, so much blood was taken from her and not a drop was ‘returned’, so much so that her body became skeletal (skin covered the bones only).

In her final days, the doctor recommended that she be discharged even though she was in the ICU! By now, mom could not even sit up and was lying in bed day and night refusing food at home.

Two days later, we had to rush her back to the same hospital again as she was struggling to breathe. While waiting for admittance clearance, poor mom was shouting and struggling for almost half-an-hour and nobody could help her. We could only watch helplessly.

Then the doctor came to ask me her history because they couldn't locate her file! They finally admitted her but put her in a normal ward. The doctor didn't see it fit to put her inside the ICU even though she was clearly dying.

As usual, again they took more blood from poor mom's hand with much difficulty because mom had very little blood left to spare. Later, we were told our mom might not make it to the morning and asked us ‘to be prepared’. By now mom was sleeping as they had given her some medication on drips to help her to stay alive.

The next morning mom was awake and spoke to us softly and we were overjoyed because the doctor had told us the night before that if mom could make it to the next morning, she stood a good chance of recovering.

However later, the life-saving drips finished and the alarm was triggered , but no nurse came over to refill. We had to plead with a nurse to come and check. She went off and came back later telling us there was no more stock there and the refill had to be taken from another building.

Still she did not move to go and get the stock but proceeded to take away the pulse reader from mom, with the excuse that another patient needed it. I went to get a doctor to please take a look at my mom but this very young doctor in charge told me off.

He said that they had so many patients and everybody had got to wait for their turn. Now surely the doctor should attend to the more serious cases first - life and death cases rather than those who are just waking up for their breakfast.

While waiting for our long-wait, mom was already passing away with even her eyes open and this time we (all her children) had to scream at the doctor to quickly come over. This rude doctor, some nurses and later more doctors tried to revive mom but it was all too late.

While she was still conscious and had a chance, nobody came to check on her. All of us cried our hearts out when they came out from behind the curtain and declare that mom was gone.

I am still crying while writing this letter because we (the doctor, the nurses and us siblings) did not do what was right for her. Instead of being nice, we should have shouted at the doctor to come and check on her and we should not have allowed the nurse to have her way. The pain of seeing your parent die in your presence is your worst nightmare.

After we had buried our dear mom, I wrote a letter to the CEO of the hospital with a complaint of poor service and treatment. I got a general reply that they would investigate the matter. Months later I re-emailed the letter to them after not hearing anything from them.

One year later, I re-mailed the letter again after a long silence. It has been three years now and I still have got not a reply from them. But I had already given up hope because I realise they can’t be bothered with my complaint. I have long lost confidence in this public hospital and the government who got those people on top there.

Lastly, my word of comfort to the above writer - let's remember the joy our parted parent(s) gave us and treasure our living parent(s) everyday for they love us so very much. Their love is God's love.