I refer to my earlier letter to you AirAsia forced me to crawl on my hands and knees .

The above letter was with regards to the treatment, as a disabled passenger, I received from AirAsia following a trip from Kuala Lumpur to Laos with my family.

Being someone that believes that others should be warned if an airline can not, or does not provide the services that it offers, I related my long tale of woe and castigated AirAsia for its failings.

I am now, however, pleased to report that I am, to say the least, most impressed with the response that I have received from AirAsia following my complaint.

I did not receive a long list of excuses, my problems were not blamed on a computer error or even worse, something that I did wrong. AirAsia did what most big companies never seem to do and simply said that they were sorry and that they had got it wrong.

Not only did I receive a written apology, several telephone calls from their call centre but I was also telephoned by their guest services and operations manager with a full explanation of what went wrong and most important, what AirAsia were doing to ensure that it wouldn't happen again.

Okay, anyone can write a letter and anyone can pick up a telephone to shut a complaining customer up but I actually received a heartfelt apology that was genuine.

It would appear that the ground crew, check-in staff and even cabin crew were interviewed regarding the incident in an attempt to pinpoint the areas of failure.

Like a lot of things, a few minor errors, someone entering a wrong code here, an unread fax there, were compounded into one major bungle of which, unfortunately, I was the recipient.

It's nice to know that young as AirAsia is and as large as AirAsia is becoming, it is not taking the stance of a lot of airlines and that consider disabled people as a necessary evil that can be treated like morons.

AirAsia has the guts to say, ‘We were wrong, we're sorry and we will make sure it doesn't happen again'.

Apology accepted, AirAsia.