COMMENT | The Malaysian Communications and Multimedia Commission (MCMC) refers to P Gunasegaram’s article titled "No fibre, no 5G - that's my problem" published by Malaysiakini on May 30.

At the outset of the article, the author expressed frustration regarding the fixed-line broadband service issues experienced in his residential area in Setia Alam, Selangor.

However, subsequently, the writer questions MCMC’s regulatory duties and functions.

While MCMC understands the writer’s particular experience, it is unfair to hurl baseless accusations against MCMC, especially based on incorrect facts.

To date, there is no record of the writer ever lodging any official complaint to MCMC regarding his service difficulties or...