COMMENT | A retired professor friend of mine sent me a text message, which prompted me to put together a series of articles, exclusive to Malaysiakini.

“I have been having trouble with my auto payments not getting through to (name of insurance company removed),” he wrote.

“Went to see them and (although I applied to switch) from BSN to RHB for auto-payment months ago but (the insurance company has not done the switch for me yet).”

Obviously, like most people, this friend of mine encountered difficulties even trying to get in touch with the insurance company.

Phone calls to the company probably went to a voice-activated machine, which explains why he took the trouble paying the insurance company a visit only to find that the branch office at Jaya 33 in Petaling Jaya, Selangor has closed down.

After paying his premiums for many years...