COMMENT | I was at the Tanjung Bungah post office on Tuesday afternoon to get my driving licence renewed when a Mat Salleh woman stepped into the crowded space with a Pos Laju failed delivery notice in her hand.

I knew right away that she wasn’t at the right place. I peeked around, looking for the security guard who’d always be the one to point customers to the right counters, but he was nowhere to be found.

“Great!” I thought as I observed the crowd growing.

A moment later, a middle-aged local woman stepped into the post office after scanning her smartphone and getting her temperature read. Upon noticing the letter held by the Mat Salleh woman, she promptly walked towards her, pointing at the exit door.

“For failed PosLaju deliveries, the collection point is behind this building. Just walk out and go to the back.”

The Mat Salleh woman nodded before making her exit.

“Hm. I could have done that,” I thought...