OpenSys (M) Bhd, a leading solutions provider for the financial services, telecommunications and utilities industries has recently launched their latest service, the X-KIOSK; A digital lifestyle, one-stop payment solution that would bring convenience to the underserved communities of Malaysia.

Over the past few years, Malaysia has been advancing into the digital platform by adopting the use of e-commerce and digital transactions. This progress has led to a gap occurring in the payment service delivery channel among the different segments of society such as the B40 and M40 communities. These underserved communities have a higher chance of not being digitally connected and are inconvenienced by the lack of digital access. This has led them to prefer cash as their method of payment as they may lack access to bank accounts, cards or e-wallets.

Understanding the vital need to address and help relieve the pain points of the underserved communities, the X-KIOSK was introduced to bridge the digital divide. The X-KIOSK accomplishes this by bringing a digital lifestyle to the communities by presenting a one-stop easy alternative to settling payments. Consumers would now be able to conduct payment services for themselves or on behalf of others, reload prepaid services, top-up their e-wallets, replace SIM cards, pay bills as well as loan repayments, all at the convenience of one kiosk.

The X-KIOSK further provides great ease to the underserved communities as it allows comprehensive modes of payment in cash, cards or e-wallets. It is also a platform to convert cash into digital money easily and securely, allowing underserved communities to partake in the digital economy. Consumers would also be issued physical or digital receipts instantly after each transaction as proof of payment. Whereas, to address security concerns, consumers can rest easy knowing that the online payments are secure with features such as online payment status, account inquiries and the use of PIN for cards.

Not only would the X-KIOSK bring convenience and benefits to consumers, but merchants and premise owners would also find the X-KIOSK beneficial as it provides an extended payment services channel without the need for brick and mortar investments. These self-service kiosks can be found at high traffic community-based lifestyle locations such as retail outlets, convenience stores, residential buildings, universities and colleges. This extends the merchant’s physical presence around community locations and builds brand presence that would provide many value-added services by bringing extra vibrancy to the specialty stores. Thus, creating an effective channel for product and sales promotion with the captured foot traffic.

The X-KIOSK is also a cost-effective collection channel as it democratizes the payment collection channel whereby small billers would be able to expand their reach and large billers would still maintain theirs. The X-KIOSK further provides an additional sales channel for telco merchants to sell prepaid reloads and SIM packs with X-KIOSK’s interactive multi-media advertising. Moreover, the X-KIOSK offers a collaborative and interactive ecosystem to e-payment issuers where they would be able to leverage the locations and reach of the X-KIOSKs to promote the use of e-wallets with special promotions at targeted locations that may be underserved by digital channels. This would then play a part with the right promotions to encourage cash-based communities to convert to e-payments.

Furthermore, the X-KIOSK is currently having a promotion where consumers would be eligible to receive a RM10 Touch ‘n Go eWallet voucher when they make 3 different payments or reloads with X-KIOSK on the same day. This promotion would be carried out for a limited time and while stocks last. To find out more regarding this promotion, please visit your nearest X-KIOSK machine.

For more information on the X-KIOSK and to find your nearest X-KIOSK machine, do visit the X-KIOSK website at https://www.xkiosk.my/ or X-KIOSK’s Facebook page at https://www.facebook.com/xkiosk.my

This content is provided by OpenSys (M) Berhad

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