Dear Telekom Malaysia (TM),

First of all, I would like to applaud your good company for offering a competitive deal for your customers. I was so attracted that the first thing I did after learning about your offer (Unlimited Internet + free land line call + free modem ) was to call your tele-customer service and inquire if my area in Taman Saujana Ampang was under Streamyx coverage.

Delighted that my reply was an affirmative, I, without hesitation, made another call to your competitor to terminate my wireless broadband service which served me well all this while. Having no Internet connection at home now, I purposely ran down to a cyber caf é to convey this message.

After waiting patiently at the Ampang TM Point for one hour, I was all excited to convey my wish to apply for the Streamyx broadband service and the fixed line package. After spending another 20 minutes for the registration, I was then told that Streamyx was not available in my area.

Surprised by this remark, I was further informed that the ports in my area were already fully occupied. However, I could be put on a waiting list while new ports are added.

Now, I don’t have Streamyx and I cancelled my other wireless broadband service I am offline. No mercy for me for burning my own bridges by canceling the wireless broadband service, but still, it is not fair to blame myself for I was misled by TM’s tele-customer service earlier who told me my area was covered by Streamyx.

Note that as a customer, there is no difference for me whether an area is not covered by Streamyx or an area that is covered but all the ports there are fully occupied.

Now, I like to share my experience while registering at TM Point. I was curious and asked the customer service agent why I was not given the choice to choose my own fixed line number. Her astonishing reply was that she had already keyed in a number of her choice into the system and if I preferred to choose my onw number it would be a bother and she has to repeat the whole process again.

I was not asked for my choice of a number. Considering that a fixed line number is going to stay with me for a long time, very politely I responded, 'Please allow me to choose'. I then proceeded to ask, 'What is the available number?' She replied, 'Banyak nombor encik, kalau saya list down semua, sampai esok pun tak habis. Encik boleh pilih mana-mana tiga nombor yang berakhir kat belakang'.

I replied, ' Okay what about one that ends with 111?’ She responded ' Oh encik, nombor tu kena bayar RM3,000' . I ended up sticking with the number she gave me but deep in my heart, I was thinking 'Are you pulling my leg?'

To sum it all up, in my personal opinion, TM/Streamyx has a good marketing strategy but does not demonstrate the level of professionalism fit for its multinational stature. I would be all glad if you would offer me good response, but more importantly, a good solution.

You will have another happy customer if you can install Streamyx in my home in three weeks. Maybe a bit of a difficult request considering you would have to install ports in my area, then install the fixed line and finally the Internet service.

But again, as a customer, three weeks is a lot of time considering other service providers can do it in just one day. Even terminating their service can be done within one hour of notice.(their efficiency indirectly caused me a great inconvenience instead).